1. Introduction
Welcome to SUANSHY. These terms and conditions govern your use of the Website and your purchase of our products. By accessing and using this Website, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use the Website.
2. Product Information
2.1. The products available for purchase on the Website include exclusive bags, jewelries and accessories from Madagascar and locally produced clothes in Mauritius. We make every effort to ensure that product descriptions and images are accurate, but we do not guarantee the accuracy or completeness of such information.
2.2. Prices for products are subject to change without notice.
2.3. Our bags are individually hand made and hand woven items and as such they are subject to the following variations, which are not considered faults or defects:
1. Size: being a hand made article, the size can vary by +/-10% from the size ordered.
2. Colour: the goods are made primarily from natural and undyed fibres. Every effort is made to ensure there is minimal colour variation however some variation can be expected.
3. Fading: Placing goods in direct and continuous sunlight will cause them to fade.
4. Design & Construction: Minor variations may be evident, which is due to the fact that the goods are handmade item including line/ weave thickness.
5. Shading: Due to changes in pile and weave direction shading may occur and is a natural characteristic hand made and hand woven items.
3. Ordering and Payment
3.1. To place an order, you must be at least 18 years old or have the consent of a legal guardian.
3.2. You agree to provide accurate, current, and complete information during the ordering process and to promptly update this information if it changes.
3.3. We accept payments through bank transfers and Juice By MCB. Payment information is encrypted for security.
4. Shipping and Delivery
4.1. We will ship products to the address provided during the ordering process. It is your responsibility to ensure that the shipping information is accurate.
4.2. Delivery times may vary and are subject to unforeseen delays. We are not responsible for delays beyond our control.
5. Returns and Refunds
5.1. We have a 5-day return policy. If you are not satisfied with your purchase, you may return it within 5 days of receiving the product for an exchange.
6. Privacy Policy
6.1. Your privacy is important to us.
7. Intellectual Property
7.1. All content on this Website, including text, product images, and logos, is the property of SUANSHY LTD and is protected by intellectual property laws.
8. Limitation of Liability
8.1. We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website or the purchase of our products.
9. Contact Information
9.1. For any questions or concerns regarding these terms and conditions, please contact us at SUANSHY@GMAIL.COM OR 5515 9418